Demand forecasting is the process of predicting future customer demand for products or services. It is a key activity in business planning, helping organisations align production, inventory, and resources with expected market needs.
Forecasting demand combines historical data, market trends, and statistical techniques. It is applied across industries such as retail, manufacturing, healthcare, and logistics. Accurate forecasting reduces uncertainty and supports efficient decision-making.
Example: A clothing retailer uses historical sales data combined with weather forecasts to predict higher demand for coats during winter.
Effective demand forecasting reduces stockouts, minimises excess inventory, and improves customer satisfaction. It also enables businesses to respond faster to market trends and maintain competitiveness. When integrated with Lean and supply chain strategies, it helps organisations achieve greater efficiency and resilience.