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What is Business Non Value Add (BNVA) in Lean Management?

Demystifying Business Non Value Add (BNVA): Understanding the Essentials Beyond Customer Value

Among the different business processes, there are some activities that are not obviously translated into adding value for the final product or service but are essential parts of the work. Business Non Value-Add activities include a significant part of the overall business operation process and are also almost invisible for the end consumer. Below, I will explain what falls under the definition of BNVA and the reason it is important to recognize its impact on the organizational flow.

What is Business Non Value Add (BNVA)?

BNVA encompasses a spectrum of the activities and procedures that are needed to run a business but do not contribute to the output or service. To ensure security, administration, support and keep things going, you have to be concerned with fulfilling user requirements because it has to be done.

Examples of BNVA activities include:

  1. Bureaucracy: Such activities like filling of forms, report generation, and approval seeking are delicate to the smooth running of the organization but do not give value addition to the customer.
  2. Administrative activities: Under the category is such responsibilities as supervision, accounting, and any legal proceeding that are necessary for compliance and efficient running of the organization, although they do not contribute to customer value addition.
  3. Product support: This includes any activity such as product testing, critical inspection, and transportation that is responsible for maintaining the quality of the products but does not give direct value to the customer.
  4. Overhead: All types of operational costs and expenses used in maintaining the infrastructure, facilities, and support systems do not benefit the customer directly.
  5. Legal and regulatory compliance: This involves various laws and regulations that a company must comply with to maintain its name but does not add value to the customer.
  6. Support activities: The activities include caretaking, or facilities and maintenance does not stabilize the workplace for value addition to the uses.
  7. Data collection for regulatory compliance: Compliance with data and information collection in financial reporting and other measures as required by the authority does not save the customer.
  8. Billing: Customers, especially the product or services users, see billing as an ultimate measure of controlling revenue, hence no value.

Why Understanding BNVA Matters:

It is important for businesses to acknowledge and understand the activities of BNVA to ensure optimal optimization of operations. This will enable organizations to:

  • Improve operational efficiency and cost-effectiveness.
  • Allocate resources more strategically toward value adding process.
  • Enhance customer satisfaction by ensuring they receive genuine value.
  • Additionally, organizations will achieve and maintain compliance and organizational integrity without compromising efficiency.


Overall, it can be seen that Business Non Value Add activities do not directly generate customer value, but this does not make them any less essential for the long-term survival of an organization. By acknowledging the paramount role of BNVA and aligning activities in such a way that promotes both operational efficiency and customer-focus, businesses can ensure sustainable growth and success in the modern competitive world.

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