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Tollgate Reviews in DMAIC

Understanding Tollgate Reviews in DMAIC: A Guide to Progress Evaluation

At the end of every stage of DMAIC, a critical analysis is made. This is done on A Tollgate Meeting, a place where the acquired outcome is examined, and relevant tips and guiding decisions to be followed when moving to the next stage are made.

What Happens at a Tollgate Meeting?

At the Tollgate meeting; the team, including the client and other involved stakeholders, come together, reflecting on the results of the stage at hand. The primary purposes of this meeting are:

  1. Informing Stakeholders: Share what the team has reached at this phase.
  2. Insight Generation: What has been done so far, thus allow seeing the overall project progress.
  3. Project Importance: How this project is related to the company’s value and the relevance to its strategic goals.
  4. Coordinating Next Steps: Planning and coordinating the next step, maybe altering project scope based on findings.
  5. Decision Making: A life or death ‘go/no go’ choice is to be taken according to the results and what the team thinks..
  6. Overcoming Obstacles: If anything works as an impediment – define and think about what, how, and in what way it is to be coped with.


Step-by-Step Approach:


  1. Meeting Organization: Schedule a meeting with the customer and any relevant stakeholders. 
  2. Result Summary: Provide a succinct summary of the results obtained during the phase. 
  3. Result Discussion: Hold a discussion regarding the results to allow for clarification and greater understanding. 
  4. Decision Time: Based on the reported results, ask the client to decide whether to move to the next phase (‘Go’ or ‘No-go’). 
  5. Addressing No-Go: In the event of a ‘No-go’ decision, collaborate to determine the corrective activities required to achieve a ‘Go.’ 
  6. Implementation and Progression: Carry out identified steps to overcome hurdles and move ahead to the next phase.



In Conclusion, Tollgate meetings play a crucial role in the DMAIC cycle, serving as success centers for progress evaluation and guidance. Through a structured approach and successful stakeholder engagement, teams can ensure smoother transitions between stages and remain aligned with organizational objectives.

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