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Runner, Repeater and Stranger (RRS)

Understanding RRS Analysis: A Guide to Improving Processes

A useful tool in the domain of process improvement is the Runner, Repeater and Stranger analysis. It helps in pinpoint the critical areas and compartmentalizing the issues concerned. A brief look at the components will reveal:

Runners: This type includes everyday events, routine tasks, and processes that are the backbone of harmonious work. You can also call these occurrences well-trodden paths. For example, in a call center, the telephone routine with the customers is a Runner. These processes are standardized and occur quite often.

Repeater: Repeaters are also a common phenomenon in the daily routine, although not daily ones. They are ordinary and regular episodes, such as a client dissatisfied with the product. Although a disappointed client does not visit the bar daily, it is a phenomenon that occurs with a certain regularity and thus requires consideration.

Strangers: Again, the name says it all. Strangers are exceptions and rare deviations from the standard. This could be a big punch at work, such as a power outage, or a random complaint and issue. A Stranger is a management concern.

Conclusion

Process problems are assumed to be Runners. Because they occur more frequently than any other type of problem and are more standardized, they provide the most significant opportunities for improvement.

Runner, Repeater, and Stranger analyses provide a guide for organizations to focus their efforts on increasing efficiency and addressing problems.

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